Alterations

All our bracelets are made to standard wrist size for a snug fit and approximately size up around 18-19cm depending on beads used. If you have smaller or larger wrists we can alter each item for you free of charge once purchase has been made. However, for larger wrists it is dependent on bead stock. Contact us on hello@moondoll.co.uk if you would like more information. 


Handmade Guarantee 

All our bracelets are made to standard wrist size for a snug fit which is to accommodate for elastic to loosen over a long period of time from wear and tear. We offer a free repair service within 2 years of purchase, we simply request the cover of postage and package if you are sending it out to us. Do contact us first to make arrangements. We use a wide variation of beads and charms, some colours of which may slightly vary according to the image you see on screen. Please also note as these are all handmade items with materials personally sourced by us, each item has its own characteristics which may include semi precious or hand painted beads which have their own inclusions this is the beauty of our accessories and makes each item 'one of a kind'.


Wear, Tear and Care

Please look after your bracelets they are timeless and over time and they will look after you back! Keep your bracelets away from heat, water and from over stretching. When not in use store in the box or bag it has come with and away from sun light. Please also keep away from chemicals and perfume which can cause considerable irreparable damage. 


Postage and Packaging 

All our orders are wrapped and sealed with Moon Doll packaging which will include a bag or box for your bracelets to be stored in when not in use, for the outer packaging we use recycled materials, this ensures we are able to offer low cost shipping for all our customers. If your order is a gift we can supply tissue paper and gift wrap from our collection. 


Shipping 

Once an order has been made they are sent out within 2-3 working days. If your order needs adjustments or is a custom order please expect slight delays. However, we do our best to get your orders out to you as fast as possible. 

For UK orders we charge a flat rate of £2 however big or small your order is. Any orders above £10 are automatically sent registered Royal Mail tracked at no extra cost to you. 

For international customer orders we charge a flat rate of £5 for every order and a £2.50 there after for any additional items. All of which are sent registered Royal Mail tracked at no extra cost. 


Returns and Refunds

Online purchases on Moon Doll Boutique cannot offer refunds. If you do change your mind on a purchase we do however offer exchanges within 14 days of  receipt of your item. 21 days for international orders.


Each customer will receive a discount code for their second purchase. There are several different designs to suit all tastes and colour variations on some items. Click in and enjoy!