Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment. We always advise recorded delivery as we are not responsible for items going missing in the post. Please note Mini Moon Doll can not be held responsible for returned items that are lost or damaged in the post.
Please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed.
Please note items purchased in the sale cannot be returned unless there is a manufacturing fault this does not affect your consumer rights
In the unlikely event that you receive a faulty item, please contact us immediately via our contact form with your order details. We may ask you to send a photograph of the damage. We will send you a replacement if available, otherwise a refund will be issued.