Delivery

Delivery Time

Our standard delivery time is between 3-5 working days. 

All orders placed before Midday will be dispatched the same day. All orders placed after Midday will be dispatched the next working day. 

Delivery Methods

We use Royal Mail and Parcelforce tracked delivery, you can track your order via the link in your confirmation email. 

Delivery Details

Please ensure that you supply your full name and correct delivery address including full postal code. Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout. 

Please contact us in writing at hello@moondoll.co.uk. Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.