CUSTOMER CARE

We are committed to delivering a great customer experience, however if your order or any of your items are not quite what you expected please do not hesitate to get in contact with us and someone will be available to help you.

hello@moondoll.co.uk

SHIPPING POLICY

Delivery Time

Our standard delivery time is between 2-5 working days. 

All orders placed before Midday will be dispatched the same day. All orders placed after Midday will be dispatched the next working day. 

Delivery Methods

We use Royal Mail and Parcelforce tracked delivery, you can track your order once we have sent you a tracking number.

Our flat rate shipping costs are as follows:-

UK deliveries £3.50 (free for orders over £35)

International deliveries cost £10.99

Delivery Details

Please ensure that you supply your full name and correct delivery address including full postal code. Unfortunately, we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.

In the unlikely event of your order not arriving at its destination in spite of correct delivery information being provided at checkout. 

Please contact us in writing at hello@moondoll.co.uk. Please note there is a 14 day cooling down period (from date of postage) before we will take action on lost or missing parcel sent by standard Royal Mail delivery.

RETURN & EXCHANGE POLICY

Returns

Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment. We always advise recorded delivery as we are not responsible for items going missing in the post. Please note Mini Moon Doll can not be held responsible for returned items that are lost or damaged in the post.

Please make sure you include a note in your parcel with your NAME, ADDRESS and ORDER NUMBER (if possible). Please note any returns without NAME and ADDRESS may not be able to be processed.

Sale

Please note items purchased in the sale cannot be returned unless there is a manufacturing fault this does not affect your consumer rights 

Faulty

In the unlikely event that you receive a faulty item, please contact us immediately via our contact form with your order details. We may ask you to send a photograph of the damage. We will send you a replacement if available, otherwise a refund will be issued.

© 2023 by Little Ray. Proudly created with Wix.com